Frequently Asked Questions

• What is Virtual Web Hosting?
• Do you offer dial-up internet access?
• Do you offer web page design services?
• How do I upgrade or downgrade from one plan to another?
• How much data transfer do I really need to support my web site?
• How do I transfer files to my web site?
• Will I have unlimited access to update my pages?
• Can I use my account for commercial purposes?
• Can I resell space within my own account?
• What contract and payment terms are available?
• Do you offer technical support?
• How long does it take to set up a new account?
• How do I place an order?

Your Own Domain Name

• Will I be able to access my domain name with or without the WWW?
• Can I check domain name availability?
• Does SNT handle domain registration?
• Can I transfer existing domain to SNT?
• How long does it take before my domain name is active?
• What is the InterNIC fee for domain registration?
• Can multiple domains point to the same HTML files?

What is Virtual Web Hosting?

We specialize in Virtual Web Hosting which means that you can find a home for your web site on our UNIX web servers and establish a presence on the internet. We can help register your own domain name which will become your unique address on the World Wide Web. Having your own domain name does not suggest that you are renting web space, and, since email can be addressed to your domain (eg. WWW.YOURNAME.COM ) you will not have to announce a new email address if you change internet providers.

Will I be able to access my domain name with or without the WWW?

Yes, you will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".

Do you offer dial-up internet access?

We are currently investigating providing nation wide dialup internet access. Stay tuned! Either way, you will need local Internet access in order to maintain your web site and retrieve email addressed to your site.

Do you offer web page design services?

Although we do not offer web page design services, we will gladly send you a list of companies that offer web page consulting, web page development, and/or custom scripting services. You will be able to contact one or more of them to discuss design and pricing. For more information, contact sales@theshore.net.

How do I upgrade or downgrade from one plan to another?

You can change plan types at anytime by sending your request to sales@theshore.net or calling us at (615) 293-3169. The one-time setup fee applies to both upgrades and downgrades.

How long does it take before my domain name is active?

Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes less than 36-hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.

What is the InterNIC fee for domain registration?

The InterNIC charges $70 to register a new domain name. This fee covers the first two years. They currently bill at a rate of $35 per year. The InterNIC will send you an invoice via e-mail shortly after the domain is registered.

Can multiple domains point to the same HTML files?

Yes. We provide this service at no extra charge.

How much data transfer do I really need to support my web site?

Our experience has shown that an average website has little more than a few hundred megabytes of data transfer per month. Depending on the quantity and sizes of your files, this could support many thousands of hits per month. Server Plan #2 accommodates 2GB of data transfer. Server Plan #4 accommodates 5GB of data transfer.

How do I transfer files to my web site?

Files must be transferred to the web server via File Transport Protocol (FTP). If you have a PPP internet account and need FTP software, you can download a program for either the PC or Mac from our site. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. Shareware FTP clients are available from the downloads page.

Will I have unlimited access to update my pages?

You have unlimited access via FTP, using your private id and password, 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

Can I use my account for commercial purposes?

Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the internet community. If desired, secure processing is available which provides an environment whereby payment information (such as a credit card number) can be transmitted from web browser to web server in an encrypted mode.

Can I resell space within my own account?

Yes. You can resell space within your account. However, you will be responsible for its content and data transfer.

What contract and payment terms are available?

We bill at monthly or quarterly increments and do NOT require any minimum contract length. We accept Visa, MasterCard and American Express.

Do you offer technical support to customers?

Yes. We encourage our customers to send e-mail to support@theshore.net with questions or concerns about their web site. We are relatively quick to respond to support eimail. If we cannot offer a solution to a concern within a reasonable timeframe, we will invite you to call us or we'll call you directly.

How long does it take to set up a new account?

Orders submitted before 6 p.m. which include payment information will be processed the same day! Once an account is set up an activation notice will be sent to you via email including a userid, password, and FTP hostname. You can begin uploading files to your new web site immediately thereafter. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or transfer.

How do I place an order?

You can place an order for a Virtual domain account 24 hours a day directly from our web site or by calling (615) 293-3169.